FAQ

Things you'll want to know.

What's the shipping cost? 

All items ship FREE of charge over $450. Your order will arrive within 3 - 5 working days depending on where in Hong Kong you reside and when during the day you place your order. Outlying islands may take 2 extra days. Under $450 we charge $30 to deliver your order safely.

 

What if I prefer to pick-up?

Not a problem. Just swing by 15 Square Street between 11:00 - 19:00 any day of the week, or our office at 13B Wing Cheong Commercial Building, 19 Jervois Street every weekday between 09:30 - 17:00 and grab your order. 

Why do you need my phone number?

Simply because S.F. Express requires it to be able to deliver your order on time.

Will you be spamming me on Whatsapp?

I try to treat others the way I would like to be treated myself. So spamming, or any form of direct marketing through Whatsapp is way too intrusive for my taste.

What about international orders?

We do ship internationally! If you don't see your country listed in the dropdown at the checkout please email hello@whittydepot.com for a quote.

Where do you ship from?

All orders are shipped from Hong Kong.

Does this mean my print will get stuck in customs and be subjected to import tax and VAT?

This is quite possible. If that should happen I'm afraid we won't be able to help. It's really a trade-off between trying to fly under the radar with a low declared value and having no effective insurance, or stating the true value and risking extra charges. If you would like a lower value and no insurance, please let us know in the notes when checking out.

Are they really as nice as they look?

They're better actually. It's difficult to show how lovely these products are in pictures. I try my best to take nice images, but the real thing beats it hands down.

What if I change my mind?

We do not accept returns, but should you suddenly have a change of heart you can either exchange your product for another, or request a gift card for later purchase. No cash will be offered for any amount in excess, if you are switching.